Grievance & Dispute Redressal — Birla Open Mind School

Birla Open Mind School is committed to resolving grievances and disputes fairly and promptly. This page explains how you can raise a concern and how we will handle it.

1. What Can Be Raised

Any concern relating to fee payments, refunds, admissions, services, staff conduct or the website can be raised through this mechanism.

2. Grievance Redressal Officer

Name: [Officer name]
Email: [grievance@yourdomain]
Phone: [phone]
Address: [school address]
Available: Mon – Sat, 9:00 AM – 2:00 PM

3. How to Raise a Grievance

Email the Grievance Officer with your name, contact number, student's admission number and details of the issue (attach the transaction ID for payment matters).
Or visit the school office and submit a written complaint.

4. Resolution Timeline

We acknowledge every grievance within 48 working hours.
We aim to resolve grievances within 7–10 working days. Complex cases may take longer, and we will keep you informed.

5. Escalation

If you are not satisfied with the resolution, you may escalate to the School Head / Management at [escalation email] for a final review.

6. Payment Disputes

For payment-related disputes, please contact us first with your transaction ID. Genuine failed, duplicate or incorrect transactions are handled as per our Refund & Cancellation Policy.

Last updated: [date]. This policy may be updated from time to time; the latest version will always be available on this page.